by Tiago Vilaça
“Ding! [Here we go…]
– Yes, sir. Do you need something?
– Coffee. Black.
– Would you like some sugar with your coffee?
– I said black!
– Ok, sir. Give me two minutes… [sigh]”
This is how everybody perceives the work of a flight attendant. The average passenger has the idea that we are only there to serve their every need throughout the duration of that fight, without even needing a kind thank you. Let me start by saying that this is an absolutely wrong and twisted manner of making a person a slave of contemporary times. Obviously, cabin crews are in a flight to help passengers feel well and appreciated (and not just a seat number full of money to spend), but our job resides in much more than that.